At aety, we have a large team of professionally competent consultants ready to help you. Our consultants are trained in Atlassian’s respective products, as well as a number of process-relevant frameworks, and have experience helping large public and private organizations with a wide range of IT-related challenges.
Typically, consultants have a general understanding of all Atlassian products and complementary apps from the ecosystem. The general understanding is supplemented with expertise on a number of specific products, such as Jira Service Management, Jira Software, or Confluence. The process-relevant frameworks complement our solutions and will typically be within ITIL, Scrum, SAFe and/or project management and portfolio management frameworks.
Collectively, our consultants have achieved over:
Aety provides many different types of consulting assistance within the Atlassian area. Depending on your organizational needs, we can offer consulting assistance within 2 main areas:
Solution- and platform-specific consulting assistance
With Jira Service Management and associated Atlassian products, our consultants can help you implement a fully ITIL-certified solution with integrated CMDB.
Our consultants can help you deploy Jira and Confluence to support effective collaboration and task management in most non-IT areas, such as HR, Finance, Legal, Production and Marketing.
Our consultants can help you combine Atlassian products to give your development and operations teams a unified platform for collaboration, as well as support you in the process from the first code commit to final software support.
Using Atlassian products, especially Jira and Confluence, our consultants can help you set up a solution for managing deliverables in a SAFe set-up. If you work with a hybrid module, where you have both agile software teams and projects run according to a traditional model, we can support this with Jira, Confluence and the product BigPicture.
If you need to see and test an Atlassian solution first to assess whether it's the right solution for you, we can start by creating a customized pilot project.
We offer Atlassian specific courses in collaboration with the Danish Technological Institute. Here you can choose general courses and company-specific courses.
If you have an Atlassian server or data center but want to migrate to the cloud, we can manage your migration journey. We offer a free initial migration workshop to assess your maturity level.
We can help you with installation and initial setup, whether your preferred hosting is cloud or data center.
If you already use Atlassian products, we are ready to be your sparring partner. Working with public and private clients ranging in both size and industry, our consultants have built up expertise that we are happy to share with you. We can help you by giving your installation a health check at both application and infrastructure level.
We've helped a wide range of organizations assess their general maturity around collaboration in the organization, but also in their specific use of the Atlassian platform. What they all have in common is that a report is always prepared with concrete actions to improve the current situation.
At aety, our consultants are generally divided into 3 categories:
Business consultants with knowledge of ITIL, SAFe, Prince 2 or other relevant process frameworks and relevant Atlassian products. These consultants are responsible for the configuration of the platform. They typically have administrator skills on the Atlassian products and can assist with the creation of requirement specifications and/or user stories through interactive sessions. This consultant profile will typically be your primary point of contact.
Technical consultants with deep insight into platform setup and integration to e.g. AD. Can assist with more technical and operational challenges on Jira, Confluence and applications from Atlassian Marketplace. The consultants can set up, configure and automate server operations, as well as configure the products using scripting and other development.
Consultants who are well versed in Atlassian's API and app development. They help our customers develop complex integrations, maintain aetys own applications on Atlassian Marketplace and assist the other two consultant profiles with particularly complex tasks.
Aety offers several different models when it comes to consulting assistance within the Atlassian area.
Whether we are planning a migration or implementing Jira Service Management, we always start by making sure we are 100% clear on the needs you want to support.
Now the delivery begins. The delivery is done through phases where our consultants will continuously seek clarification from the right stakeholders in your organization. See here for a typical implementation process.
We help you develop your employees' skills so that they are ready to use the new solution. At the same time, we are ready to accommodate change requests and provide ongoing support when the solution is in operation.
At aety we can offer you the format that suits you best, examples of engagements can be seen below:
We have experience of having one or more permanent consultants assigned to a customer over a period of time to help with everything from project implementation to day-to-day support - you decide how to spend your time!
We also offer to have one or more consultants assigned to a specific deliverable that we jointly ensure will reach the goal.
We also have a support department ready for you to contact them whenever you need assistance.
As a starting point, we operate with SCRUM (and associated ceremonies) as a method, which is of course adapted to the specific context. Aety operates on a principle of transparency and welcomes the future administrators to participate in the actual implementation to the extent they find relevant.
We usually recommend sprints of approximately 2 weeks duration. Each sprint has an overall purpose with a number of specific sprint goals defined. At the start of the project, a product backlog is created, which contains all relevant tasks according to the requirements or user story documentation.
Each sprint is initiated with the customer, where we go through the purpose and content of the sprint. After this, aetys’ consulting team works on the defined scope, where a designated Product Owner from the customer can be contacted regularly for clarifying questions.
Every day there is a 10-minute daily meeting where any obstacles and planned activities are reviewed. It is optional whether the client attends this meeting, but aety’s recommendation is a minimum attendance of 2-3 times a week.
At the end of the sprint, a demo session is held where the outcome of the sprint is presented to the client.
If needed, aety can provide a project manager who will ensure the delivery goes according to plan.
We offer you a great opportunity to book a consultant for 1 hour free of charge to talk about your challenges.
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